Bestellingen

How will I know if my order has gone through?

You will receive an email as soon as your order has been confirmed. If in doubt, please contact our Customer Service team at 808 175 0465 or by email at: contact@driesvannoten.com. You can also check the status of your order at any time in the “Order History” section under Account.

How can I track my order?

Once your order has been confirmed, prepared and dispatched by our warehouse, you will receive an email with a tracking number. All orders are shipped with UPS or DHL Express and are fully trackable on their website. You can also check the status of your order at any time in the “Order History” section under Account.

Can I cancel or modify my order?

Depending on the status of your order, it may be possible to cancel or modify it, although we are unfortunately unable to combine orders or add items to an existing order.
To make changes to your order, please contact our Customer Service team as soon as possible on 808 175 0465 or by email at: contact@driesvannoten.com and we’ll do our best to accommodate your request.

Which payment methods do you accept?

We accept all major payment methods (Visa, MasterCard, American Express, Diners) as well as a range of regional options (Ideal, Bancontact, etc.).

Do you offer gift wrapping?

During checkout, you will have the option to include a complimentary gift box and an optional gift message with your order.
Our signature gift boxes are made from environmentally friendly and climate-smart papers, using chlorine-free (TCF) pulp sourced from sustainably managed FSC-certified forests. Each box is assembled without the use of adhesives and tied with a black satin ribbon. Gift messages will be printed on a gift card and included with your order.

How do I redeem my fragrance Discovery Set code?

After purchasing a Discovery Set, you will receive an email with your unique code for a value of £28 to be be redeemed at checkout against any 100ml bottle of Eau de Parfum.
Please note that this code is valid for one-time use and is non-transferable. Subsequent purchases of any Discovery Set will not include a discount code.

Steps:
1. Select the Eau de Parfum you wish to purchase and add it to your bag
2. Click on “Proceed to checkout”
3. Enter your unique code in the “GIFT CARD OR DISCOUNT CODE” field
4. Click on APPLY to redeem the code
5. Please wait until the order total is updated
6. Enter “Confirm “

Do you send out fragrance samples?

Unfortunately it is not possible to send out fragrance samples, however you can explore the Dries Van Noten fragrance collection with our Discovery Sets, redeemable against any full-size Eau de Parfum. We also offer 2 complimentary samples of your choice with every fragrance or makeup order, and 1 deluxe sample with every fashion order.

How do I find my nearest store?

You can find your nearest Dries Van Noten store using the store locator link on the main menu.